{"id":2207,"date":"2016-07-21T23:46:57","date_gmt":"2016-07-21T23:46:57","guid":{"rendered":"http:\/\/charmanpartners.com.au\/?p=2207"},"modified":"2017-03-18T06:36:17","modified_gmt":"2017-03-18T06:36:17","slug":"pubs-pots-profits-roundup-wangaratta","status":"publish","type":"post","link":"https:\/\/charmanpartners.com.au\/pubs-pots-profits-roundup-wangaratta\/","title":{"rendered":"Pubs, Pots and Profits Roundup – Wangaratta"},"content":{"rendered":"

The 2016 Pubs, Pots and Profits program continued after a short break up to Wangaratta on a wet and windy\u00a0July morning.\u00a0 Before doing so however, we all enjoyed a great\u00a0dinner at the fantastic Pinsent Hotel<\/a>.\u00a0 We highly recommend the accommodation as well!<\/p>\n

Mike Barouche kicked off with a member’s update, making sure all members know that the AHA is ready and willing to help with any music licensing issues.\u00a0 The new website is also on its way, so check into www.ahavic.com.au for<\/a> all your resources!<\/p>\n

Paddy O’Sullivan<\/a>\u00a0 gave us the CEO’s update.\u00a0 The AHA was pleased to report that there were no adverse election outcomes for hoteliers following the (eventual) commencement of the federal election, including no changes to volumetric taxes on draught beer.\u00a0 He will be busy working with state government to ensure that publicans have the discretion to designate and properly distinguish their smoking and outdoor dining areas to fit their business the best ahead of the smoking bans.<\/p>\n

We reported on the increased number of businesses using cloud-based accounting and explained some of those benefits.\u00a0 Benchmarks are always a common query, so we offered AHA – How Is My Pub Performing<\/a>\u00a0to give publicans some direction towards assessing their pub’s profitability.<\/p>\n

The publican’s panel was a very engaging part of the forum.\u00a0 Dan, Sally and Nick discussed the ways they encourage their staff to give the customer a great experience.\u00a0 Remember – people like to be recognised!\u00a0 Using and rewarding\u00a0referrals is a great way of attracting quality staff (don’t forget the reference check!).\u00a0 Making sure that staff leave their troubles at the door means they focus on their job in making the customer feel welcome – tell them to leave their s**t in the bucket (great one Sally!).\u00a0 They discussed the ways in which social media works the best, and that is creating and even encouraging customers to provide\u00a0content that isn’t generic, but personal.\u00a0 And as Nick says, being a part of the community and giving back has its own rewards.\u00a0 Check out his Keg for a Cause<\/a>.<\/p>\n

Some other highlights included:<\/p>\n